Device Request & Support

If families are in need of an electronic device, i.e. iPad, please note that iPads will be provided by the DOE at this time. Due to all NYC schools being closed, no laptops are being distributed until we reopen our physical building.  HSAC’s point-of-contact for technology issues is David Guerrera dguerre2@schools.nyc.gov.  Please refer any device questions to Mr. Guerrera.


HOW TO REQUEST AN IPAD: 

Parents/Guardians use this link:  

https://coronavirus.schools.nyc/RemoteLearningDevices

Schools are working with central DOE to help get the devices needed.


    iPad Repairs and Replacement Procedures

    If a family’s Centrally-loaned iPad is damaged or not functioning properly, the device should be returned to their school–to the school point-of-contact David Guerrera dguerre2@schools.nyc.gov who handles tech issues in the school upon reopening; Mr. Guerrera will open a Help Desk ticket to have the iPad device replaced or repaired.

    Please note that the DOE will be working with its vendor/partner, NTT Data, to replace broken devices through AppleCare. Once NTT Data drops off the replacement iPad(s) to your school, the student can be notified to pick up their replacement device.

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